Programa de capacitação em mediação em um núcleo de práticas jurídicas para alunos de psicologia e direito

Abstract

The present study aims to train academic courses in psychology and law to act in mediation. Participated in this research four students of the University Tuiuti, acting as mediators in pairs formed by an academic from each course. The training program had the following steps: questionnaire, simulation of a process of mediation and a course of 20h addressing mediation from the perspective of law, communication and family systemic approach. The following categories were used for the simulation of the course: good reception, game rules, explains that the goal of the court is peacemaking, seeking solution , proper language, help people to feel legitimized, transforming the conflict problem, make clear statements regarding the procedures in good faith, active listening, use of opened questions. It was conducted a content analysis of the speeches of each pair, as to the conduct of mediation. Observed change in behavior of agents, when comparing pre and post-training, through the results shown by the average of the questionnaire and the increased frequency of behaviors considered appropriate.